{"id":30225,"date":"2022-12-22T00:01:43","date_gmt":"2022-12-22T08:01:43","guid":{"rendered":"https:\/\/www.camarenahealth.org\/formacion-en-empatia-para-el-personal\/"},"modified":"2023-10-17T10:04:56","modified_gmt":"2023-10-17T17:04:56","slug":"formacion-en-empatia-para-el-personal","status":"publish","type":"post","link":"https:\/\/www.camarenahealth.org\/es\/formacion-en-empatia-para-el-personal\/","title":{"rendered":"Formaci\u00f3n en empat\u00eda para el personal"},"content":{"rendered":"\t\t
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Formaci\u00f3n en empat\u00eda para el personal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Al ser un centro de salud centrado en el paciente, Camarena Health siempre se esfuerza por aumentar la calidad de la atenci\u00f3n a sus pacientes. Camarena Health se ha dado cuenta de que cada vez m\u00e1s pacientes entran por sus puertas con retos que pueden no ser aparentes a primera vista. Una de las principales iniciativas fue la formaci\u00f3n en empat\u00eda de toda la plantilla: desde los proveedores hasta el personal de atenci\u00f3n al p\u00fablico, pasando por la administraci\u00f3n y las compras. Un enfoque emp\u00e1tico de la atenci\u00f3n al cliente permiti\u00f3 al personal reexaminar su forma de interactuar con pacientes, compa\u00f1eros de trabajo y dem\u00e1s.<\/p>\n

No es lo que dices, sino c\u00f3mo lo dices. Tomarse un momento para ponerse a su nivel y entender de d\u00f3nde vienen o darse cuenta de que uno puede no saber de d\u00f3nde vienen permite una interacci\u00f3n m\u00e1s respetuosa. Es importante que los pacientes se sientan escuchados cuando est\u00e1n angustiados o experimentan un problema. Muchos empleados han comentado que “cambi\u00f3 completamente mi perspectiva”. Al crear una mayor conciencia de s\u00ed mismo, el personal se siente m\u00e1s capacitado para interactuar con los pacientes.<\/p>\n

Camarena Health conf\u00eda en que las cifras muestren una poblaci\u00f3n de pacientes m\u00e1s positiva y satisfecha a medida que m\u00e1s miembros de su plantilla completen la formaci\u00f3n. Pedir al personal que reconozca a los dem\u00e1s cuando muestran empat\u00eda es el siguiente paso para construir una cultura emp\u00e1tica en el lugar de trabajo. Muchos empleados tambi\u00e9n han expresado c\u00f3mo las lecciones se trasladaron a su vida profesional y personal, demostrando que la empat\u00eda es una cualidad esencial para un entorno pr\u00f3spero.<\/p>\n

Para conocer m\u00e1s historias desde el<\/em> coraz\u00f3n, consulte nuestro Informe Anual<\/a> 2021.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Formaci\u00f3n en empat\u00eda para el personal Al ser un centro de salud centrado en el paciente, Camarena Health siempre se esfuerza por aumentar la calidad de la atenci\u00f3n a sus pacientes. Camarena Health se ha dado cuenta de que cada vez m\u00e1s pacientes entran por sus puertas con retos que pueden no ser aparentes a…<\/p>\n","protected":false},"author":1,"featured_media":25995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[182,333,334,206,179,184],"class_list":["post-30225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-sanitaria","tag-camarena-se-preocupa","tag-empatia","tag-formacion","tag-informe-anual","tag-salud-de-camarena","tag-sanidad"],"yoast_head":"\nFormaci\u00f3n en empat\u00eda para el personal - Camarena Health<\/title>\n<meta name=\"description\" content=\"Al ser un centro de salud centrado en el paciente, Camarena Health siempre se esfuerza por aumentar la calidad de la atenci\u00f3n a sus pacientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.camarenahealth.org\/es\/formacion-en-empatia-para-el-personal\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formaci\u00f3n en empat\u00eda para el personal - 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