Position: Chief of Health Center Operations
Responsible To : CEO
The Chief of Health Center Operations (CHCO) is responsible for managing all operational aspects of the health center operations and assists the Chief Executive Officer in making the mission and vision of the corporation a reality. The CHCO does this by translating the goals, vision, strategies, mission, projects, and programs of the corporation into specific meaningful work assignments for departments and individual staff members. The CHCO facilitates the integration and seamless delivery of services among various departments, units, and support staff. In addition, the CHCO works closely with other members of the Executive Leadership Team to ensure access and quality standards for the corporation.
- Facilitate and lead staff to successful business operational standards as well as enforce accountability for meeting those standards individually, within the departments.
- Supervises departments by training, guiding, setting goals, and analyzing results.
- Identify major deficiencies in the operations and performance of various programs and ensures corrective actions are designed.
- Responsible for the creation and presentation of data and reports based on available health center performance information which needs to be presented to the CEO, senior management team, staff, Federal and State funding sources.
- Collects, records, and shares data accurately and with appropriate personnel in order to meet health center objectives.
- Design systems to fully support the effective delivery of quality care as well as patient access, patient satisfaction, and safety.
- Use of professionalism and best efforts in your position.
- Works in collaboration with the Chief Medical Officer to seamlessly integrate patient access and support for Medical Provider department patient scheduling and operational support.
Duties and Responsibilities:
- Focus on General Health Center Operations:
- Provides day-to-day leadership and management to the health center which mirrors the adopted mission, vision, and core values.
- Responsible and expected to act as “Lead Patient Advocate” in the design and effectiveness of health center processes.
- Provides oversight to patient flow services and acts as the general oversight coordinator. Facilitates and develops systems that address patient financial access, registration, maintenance of patients, patient satisfaction, and quality.
- Responsible for driving the health center to achieve and surpass productivity, cash flow, and business goals and objectives without compromising health center values, mission, and patient quality.
- Provide direct oversight over various departments including appointments, front support, medical assistants, medical unit clerks and mobile health team.
- Collaborate with senior management group to develop and implement plans for the operational infrastructure of health center systems, processes, and personnel. Systems are designed to accommodate the health center growth, patient access, and the corporate objectives.
- Works closely with Chief of Human Resources to authorize routine budgeted hires and consults CEO with questions; expected to attract, recruit, and retain effective members of team; provide mentoring as part of executive management leadership.
- Provide coordination and oversight to the health centers’ corporate compliance program.
- Works closely with CEO in development of the health center’s business plan, assist in the development, and participate in the corporation’s strategic planning activities.
- Identify major deficiencies in the operations and performance of the various patient and organizational programs (including corporate compliance), systems, procedures, and ensures corrective actions are implemented; recommends technical assistance where needed to improve the performance of Camarena Health programs and health care delivery operations—makes recommendations to CEO for changes and solutions.
- Focus on Individual Performance:
- Cognitive recognition of problems and opportunities: recognizes key concepts and information, including appropriateness and inappropriateness of situations and behaviors, and applies suitable concepts to deal with situation behaviors; researches and analyzes information thoroughly.
- Change leadership: demonstrates the ability to focus, provide direction and energize a group around identification of necessary change, the process of bringing about the change, the evaluations, and follow-up once the change has been accomplished.
- Team Management: ability to manage teams within functional area(s). Resolves team conflict collaboratively. Conducts efficient and effective information exchange meetings. Demonstrates a genuine intention to collaborate with others including a strong, positive, respectful view of individuals and teams. Shares information, seeks input, encourages others and maintains awareness of outcomes tied to the mission and strategic goals. Promotes accountability to the team and teams to be self-directed.
- Innovation: develops new and unique ideas to improve existing systems or operations. Encourages innovating efforts in subordinates. Seeks creative ways to resolve conflicts.
- Capable of skillful and complete communication in all areas of responsibility; able to convey information, data, concepts, analysis, and implications in both verbal and written form.
- Focus on Corporate Expectations/Standards:
- Attends and actively participates in all meetings (e.g., team meetings, department meetings, program meetings, case management meetings, employee staff meetings) and other activities as required or assigned.
- Attends workshops/seminars as necessary to increase skills and knowledge to provide effective support.
- Works flexible or extended hours where necessary.
- Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
- Other work-related duties as assigned by supervisor; duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
- Maintains confidentiality and respect for information regarding patients and other team members; abides by Camarena Health Rules of Confidentiality
- Bachelor’s Degree in Business Administration or related field.
- Master’s Degree in Business Administration or related field strongly preferred.
- Minimum five (5) years experience in healthcare administration preferred.
- Exceptional understanding of general business functions.
- Community Health Center experience preferred.
- 2-3 program/project management experience.
- Excellent facilitation skills.
- Alertness to detect error in correspondence, records, statistics, and operations.
- Effective oral and written skills, strong report writing skills and/or RFP writing.
- Telephone courtesy; customer-service oriented.
- Modern office practices and procedures including email.
- Intermediate to expert user computer skills.
- Highly organized.
- History and proven record of effective program/project management.
- Attention to detail and excellent follow-through on work tasks.
- Strong analytical skills.
- Able to track multiple tasks and complete promptly.
- Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.
- Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
- Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
- Must be able to have vision that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
- Must have high manual dexterity.
- Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning,