Position: Dental Assistant (DA)
Responsible To : Dental Services Manager
The Dental Assistant provides or facilitates the provision of information needed by both patients and clinicians to ensure a smooth and well-connected patient flow. S/he also adheres to current infection control procedures “Universal Precautions.” The Dental Assistant must have the ability to make the patients feel comfortable during their visit while providing effective and technically competent dental assistance to both patients and Camarena Health dental providers.
Duties and Responsibilities:1.0 Focus on Patient Flow: Maintains effective smooth patient flow (within site or suite). Provides assistance as needed with patient work up or dismissal. Is responsive to needs of patients, clinicians, and team members 1.1 Maintain smooth, effective patient flow by communicating room availability with other team members and dental providers. 1.2 Keep dental providers updated on any changes regarding patient flow (i.e., how many patients, type of visit, clarify unknowns, etc.). 1.3 Communicate with Dental Services Manager when help is need on the floor. 1.4 Communicate any delays or changes of schedule to front support, health educator, and dental providers. 1.5 Ensure that operatory rooms are neatly prepared and set up appropriately. 1.6 Assist providers with dental exams, dental procedures, referrals, and translations. 2.0 Focus on Patient Customer Service: Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs 2.1 Listen attentively to patients’ complaints and/or concerns regarding their dental visit. 2.2 Retrieve and maintain all information regarding patient (i.e., medication, update medical/dental history, allergies, etc.) into Dentrix. 2.3 Check with patients and clarify questions regarding any instructions during patient work up or patient prescriptions. 2.4 Route all patient complaints and/or grievances to site manager and/or supervisor. 2.5 Provide patients with required oral health education material including brochures and inform patients of content. 3.0 Focus on Teamwork: Shows consideration through consistent participation: ready at work on time and consistently prepared. Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc. Maintains confidentiality in essential matters; such as patient information, and personal issues. 3.1 Employees are expected to work as a team, and be flexible to work at our other facilities as needed. 3.2 Demonstrates self-initiative & self-motivation to help the team with work flow; good team player. Acquires and maintains the knowledge and skill necessary to work in all service pods. 3.3 Demonstrates consistent support and cooperation with all staff members, regardless of unit, department, or level. 3.4 Consistently reports to work on time. Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery. 3.5 Promotes mutual respect and allows others to get their work done by limiting interruptions. 3.6 Fits in well with team, gets along well with peers. 3.7 Demonstrates integrity and honesty 3.8 Participates in health center in-services; listens to and respects others’ ideas 3.9 Demonstrates good problem solving skills, offer input/ideas when generating solutions. 3.10 Various other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
• High School Diploma or GED
• Dental Assistant Certificate
• Radiation Safety Certificate
• CPR Certificate