Position: Health Educator II
Responsible To :
Department: Health Education
The Health Educator II reports to the Chronic Disease Management Project Coordinator (CDM). The Health Educator II will provide patient education to individuals and in-group settings, on a wide range of topics to include but not limited to diabetes, hypertension, cholesterol, asthma and other chronic conditions. Additional education services include contraceptive methods, parenting, prenatal care, and preventative health, including the Comprehensive Prenatal Services Program (CPSP). The Health Educator I functions within a team environment that includes ongoing assessment, identification and implementation, of varied educational needs of the patients of Camarena Health.
Additionally, the Health Educator II provides in-service training to Camarena staff and works closely with the CDM to provide administrative support. This non-exempt position requires someone who can work flexible hours and is team oriented.
- Arrives on time and adheres to set schedule.
- Effectively manages patients by ensuring that they receive appropriate health education and support by setting appointment and/or connecting patient with health center resources.
- Effective and sensitive in addressing patients’ needs in telephone or face to face.
- Collects and records data accurately.
- Supports CDM by effectively preparing class materials and general clerical support for success of class.
- Maintains open communication with supervisor and all staff, acting as a liaison between medical staff and patients.
- Use of professionalism and best efforts in your position.
Duties and Responsibilities:
DUTIES and RESPONSIBILITES
1.0 Focus on Health Maintenance of Camarena Health Patients:
- 1. Supports patient health management by contacting patients to schedule appropriate visits to meet the specific needs of the patient.
- 2. Focuses on patient support by actively listening to patient issues and requests, recording pertinent information accurately and remains responsive at all times to the needs of patients, clinicians, and other team members.
- 3. Assumes the role of a Health Coach by interviewing each patient, as determined by the care team, to establish a care plan which identifies self-management goals, addresses barriers, provides educational needs concerning self-care and disease management.
- 4. Utilizes evidence based Health Education Guidelines during each session.
- 5. Maintains current documentation in the patient record of services delivered.
- 6. Monitoring and documentation of patient compliance with education plan/problem list, with appropriate follow-up and documentation of missed appointments.
- 7. Complete standard CPSP initial assessment and education plan/problem list, utilizing established prenatal orientation/assessment protocols.
- 8. Identify high-risk OB patients according to standardized assessment tools.
- 9. Verbal and written communication to appropriate medical providers regarding evidence of identified high-risk medical or behavioral health issues.
- 10. Assist patients with referral processes and a variety of forms completion.
- 11. Appropriately schedules patients for group class health education sessions.
- 12. Conducts, and/or assists in individual and group education sessions for various preventive and health maintenance topics, utilizing established lesson plans, policies, and procedures.
- 13. Documents distribution and inventory of supplies, equipment, and materials used, within the scope of patient education, and outreach activities.
- 14. Acts as a resource to local school districts and community organizations by coordinating and participating in the provision of health promotion services.
- 15. Orders unit supplies (e.g., forms, printer labels, etc.).
- 16. Initiates work requests of nebulizers; logs and tracks for prompt repair.
- 17. Utilizes computer to access and obtain labs, appointments, patient information, medication, and clinical notes when necessary.
- 18. Other duties as assigned by CDM.
- Focus on Corporate Expectations/Standards:
- Maintains cleanliness and order of work area, equipment and supplies.
Promotes mutual respect and allows others to get their work done by limiting non- work-related interruptions.
- Functions as part of Camarena Health quality improvement group by actively ensuring that the quality of information collected is correct and matches the requests of the CDM.
- Supports the activities of the health center’s chronic disease and CPSP focus by acting as a clerical support staff for specific Chronic Disease Program activities.
- Attends and actively participates in all meetings (e.g., team meetings, department meetings, program meetings, case management meetings, employee staff meetings) and other activities as required or assigned.
- Attends workshops/seminars as necessary to increase skills and knowledge to provide effective support.
- Supports the overall work of the health center by working flexible or extended hours where necessary to ensure consistent patient access and quality of service.
- Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
- Other work-related duties as assigned by supervisor; duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
- Maintains confidentiality and respect for information regarding patients and other team members; abides by Camarena Health Rules of Confidentiality.
- High school diploma or GED equivalent.
- College or Technical School Completion or Bachelor’s in Health Science or related field or licensure as practical nurse preferred.
- One to three years clerical experience in healthcare setting.
- Effective oral and written skills;
- General medical terminology and standard abbreviations used in medical notations
- Understanding of basic patient chart procedures and medical record systems;
- Intermediate to expert computer user experience;
- Telephone courtesy; customer-service oriented;
- Modern office practices and procedures including email;
- Attention to detail and excellent follow-through on work tasks:
- Demonstrates good problem-solving skills;
- Able to track multiple tasks and complete promptly and accurately;
- Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.