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Position: Optician/Optical Dispenser

Responsible To : Front Office Manager and Director of Operations

Department: Optometry Front Support


The Optician/Optical Dispenser shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing effective and technically competent clinical assistance to patients.  The Optician/Optical Dispenser facilitates the sales of optical products and/or services with enthusiasm, provide proper instructions on use and care of the eyewear products dispensed, and perform other duties as required.  The Optician/Optical Dispenser will work closely with vendors and contracted labs to insure the ordering and processing of the frames.  Furthermore, s/he insures a smooth and well-connected patient flow and serves as back up to front support staff.

Duties and Responsibilities:

Focus on Intake Facilitation:

Focus on Optical Dispensary:


1.0         Instructs patient in care and use of glasses or contact lenses based on referral from Optometrist, and can assist patients in frame selection.

1.1       Will assist in providing information on eyeglass prescriptions, the referral process from the Optometrist to the optical dispensary.

  • Provides assistance in minor adjustments and repairs in frames.
  • Maintains inventory of materials and cleans optical instruments and displays.
  • Prepare daily sales and weekly sales summary.
  • Will provide assistance in facilitating the sale of eyeglasses and accessories;
    and follow through on patient processing of frame orders.
  • Other responsibilities/duties assigned.





2.1         Greets patients and directs to appropriate exam room or registration window.

2.2         Educates clients on the services provided by the clinic and the programs
available that offer assistance with the cost for health services

2.3         Assures and/or completes enrollment and verifies all financial coverage’s emphasizing third party enrollment and including any discount programs available through the health center

  • Focuses on both general and financial intake of patients; accurately inputs personal and financial data into computer (e.g. family composition, Medi-Cal, financial coverage)
  • Performs income eligibility analysis for patients to determine sliding fee eligibility and/or adjustments.
  • Obtains signatures necessary for completion of patient registration
  • Correct registration errors & assist other team members with patients as necessary.
  • Maintains distribution of patient surveys concerning clinic services.

Focus on Scheduling:

  • Manages and maintains patient appointments; schedules according to standard for all services and staff as assigned
    • Interacts supportably with patients regarding procedures for available service; orients patients to required information needed at time of service for optimum care; provides patients with awareness of general procedure costs
    • Coordinates with Optometrist schedule to maximize appointment availability with patients concerning rescheduling reasons and alternatives
    • Acts as back-up to Telephone Receptionist

Focus on Cashier Duties:

  • Performs cashier and collection duties in accordance with Camarena policies and procedures; computes fees and collect payment for services;
    • Maintains and submits organized and balanced daily ledger with corresponding edit sheets to Billing Department on a timely basis
    • Collects and submits payments and maintains cash box available for change
    • Submits daily patient flow counts to designated staff
    • Collects appropriate payment according to standards



Focus on Teamwork:

  • Shows consideration through consistent participation; ready to work on time and consistently prepared and available to work as a team.
  • Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc.
  • Works flexible or extended hours where necessary
  • Demonstrates self-initiative & self-motivation to help the team with work flow; good team player
  • Demonstrates consistent support and cooperation with all staff members.
  • Consistently reports to work on time. Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery.
  • Promotes mutual respect and allows others to get their work done by limiting interruptions.
  • Fits in well with team, gets along well with peers.
  • Demonstrates integrity and honesty
  • Demonstrates good problem solving skills, offer input/ideas when generating solutions.
  • Participates in health center in-services; listens to and respects others’ ideas
  • As a team member of Camarena Health the Optician/Optical Dispenser respects and protects information regarding patients and other team members and abides by the rules of the Confidentiality Protocol.
  • Various other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Focus on Corporate Expectations/Standards:

  • Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned
    • Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
    • Maintains confidentiality and respect for information regarding patients and other team members; abides by Camarena Health Rules of Confidentiality

Minimum Requirements:


  • High School Diploma or GED
  • Certification as Optician preferred but not required with experience in Optometry

Prior Experience:                           

  • Experience equivalent to two years in a health care setting or medical office procedures.


  • Fully bilingual (English-Spanish): Excellent oral and written skills
  • Intermediate computer skills
  • Keyboarding (20 wpm); software management
  • Demonstrated good problem-solving skills
  • Well organized, systematic, prompt
  • Attention to detail and excellent follow-through on work tasks.
  • Telephone courtesy, customer service oriented.
  • Customer-service oriented
  • Proficient with modern office practices and procedures including email
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks with perseverance and patience
  • Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
  • Correct grammar and spelling
  • 10 Key calculator
  • Diagnostic indexing (ICD-10 codes)


Physical Requirements:               

  • Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
  • Must be able to hear adequately to auscultate B/P’s and be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
  • Must be able to have vision that is adequate to read increments of tuberculin/insulin syringe accurately, read memos, a computer screen, personnel forms and clinical and administrative documents.
  • Must have high manual dexterity.
  • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.