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Camarena Health's Service Excellence Initiative

We understand that our profession is evolving so rapidly, that all of us frontline, leadership, clinical, and non-clinical staff must work as unified team to embrace the changes. We’re excited to announce our Service Excellence Initiative™ — a cultural transformation designed to increase customer satisfaction and employee morale. This fundamental shift empowers every member of our team to make decisions that enhance patient care and improve our work environment. Join us in this journey to become the Health Center of Choice through commitment, empowerment, and excellence.

Register For An upcoming Workshop

Upcoming SEA Workshops

Explore the upcoming opportunities in our Service Excellence Initiative. This section highlights upcoming workshops and events that are essential for everyone involved, helping us grow together and strengthen our community impact. Chose from the upcoming workshops below to sign up!

Check Back for Upcoming Workshops in Year 3

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A Cultural Transformation

I am thrilled about the Service Excellence Initiative because it represents a significant investment in our future—your future. It's about empowering you, our dedicated staff, to lead and innovate, ensuring Camarena Health becomes the community's first choice in healthcare and employment.

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Point of Contacts

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Dr. Abhi Thakkar - SEC Chair
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Joanna Borstad – SEI Implementation Coordinator
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Cristina Rendon - SEA Super Coach
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Gabriel Mejia – Oasis Super Coach

SEI Big Wins In Year Two

Service Excellence Initiative By The Numbers

Employees Participated
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Minutes of Learning
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Trainers from Different Departments
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What Our Employees Had To Say

The trainers were knowledgeable, approachable, and clearly passionate about what they do. They made the content engaging and easy to understand, and I walked away with practical tools I can actually apply. The value of the content far exceeded my expectations, definitely worth the time.
Outstanding trainers with excellent motivational activities lead by practical examples and group activities.
The information is very helpful and can all be used in our work stations as well as eye opening to hear areas we need to improve.
Very informative. SEA presenters took their time to explain and made sure all subjects were understood.
The quality of the trainers made it easy to understand the expectations. They gave great examples on how certain ways to treat patients.
SEA workshop trainers were engaging and made us feel comfortable. Very interactive environment without putting people on the spot. Workshop was timely and fun.
10/10 definitely find the content helpful for a day to day basis.
This workshop is very well put together. It offers realistic steps in improving quality care. It was very informative and I liked listening to ideas/experiences from fellow colleagues/staff. SEAs were very kind, genuine, answered our questions and confident. I am very proud that our organization prioritizes quality improvement.
It was a great workshop and I hope we have more of them because they have honestly helped me come out of my shell within Camarena and getting to know other employees from other departments.