In November, a team from Camarena Health traveled to Galveston, Texas for the 25th Annual HealthCare Service Excellence Conference (HCSEC) — a national gathering of healthcare leaders committed to elevating patient experience, employee engagement, and organizational performance.
This milestone year, themed “Imagine: Possibilities, Performance, Patient Experience,” brought together organizations from across the country who are reimagining what’s possible in healthcare. For Camarena Health, it was both a time to learn — and a time to celebrate.
National Recognition for Leadership and Teamwork
Camarena Health proudly received three major HCSEC awards through the Service Excellence Initiative™ (SEI):
2025 OASIS Team Captain Award – Nhia Tellaz
Recognized for exceptional leadership within the OASIS process, Nhia demonstrated outstanding commitment to guiding her team, driving engagement, and achieving measurable improvements in service excellence.
2025 Outstanding Staffing Fix Transformation Award – Camarena Sluggers
The Camarena Sluggers were honored for innovative and collaborative efforts to transform staffing processes, improving recruitment, retention, and workplace culture — all of which strengthen patient care.
2025 Inspiring CEO/President Award – Paulo Soares
Paulo Soares received national recognition for visionary leadership and for championing service excellence at every level of the organization, inspiring cultural transformation across Camarena Health.
Four Platinum Awards for Patient Experience
In addition to these honors, Camarena Health was awarded Four Platinum Awards for Patient Experience in 2025:
Front Office Service Excellence
Provider Communication
Dental Care Experience
Overall Provider Experience Rating
Each of these recognitions reflects patient satisfaction scores above 95%, placing Camarena Health among top-performing organizations nationwide.
Excellence Starts From Within
While these awards are an incredible honor, they represent something greater than recognition.
At Camarena Health, we believe exceptional patient care begins with a strong internal culture — one built on accountability, teamwork, and continuous improvement. By investing in our staff, refining our processes, and holding ourselves to the highest standards, we create experiences our patients can feel and trust.
As we celebrate a successful Year 2 of this initiative, we remain committed to raising the bar. Because at Camarena Health, excellence isn’t an achievement — it’s a responsibility.
