As Camarena Health continued to hire and increase recruitment efforts in 2022 we also remained focus on ensuring our healthcare workforce had the skills and compassion needed to provide the best patient experience. After the pandemic, patients were walking through our doors needing much more than just care. They were dealing with financial struggles, loss of life, trauma, and lack of resources. We knew we had to strengthen our staff’s communication skills and understanding of some of the challenges patients might face when coming to us for care. Camarena Health launched our Patient Experience Training Series and had sixteen staff from all different departments including providers, front and back support staff, and administration complete a train-the-trainer program through the Institute for Healthcare Communication‘s (IHC) called The Empathy Effect: Countering Bias to Improve Health Outcomes. We launched our internal team of facilitators to conduct this training for all employees which included interactive modules and real-life scenarios.
Our Patient Experience Training Team is working to launch additional training related to empathy and communication skills while continuing to support trained employees with tools and resources.
I am proud to report on the progress we’ve made this past year towards our goal of creating a healthy and sustainable employee culture. This year, we have hired new staff to bring on valuable skills and insights, which has enabled us to build a strong foundation for healthy and thriving communities. We have also invested in our existing staff to ensure that they are provided with the best resources and support available, contributing to our ongoing commitment to maintain a healthy and rewardInvesting in Our Workforce Ensuring a Healthy and Sustainable Future ing work environment. Going forward, our commitment to creating a healthy and sustainable employee culture remains strong, and we look forward to continuing to invest in our staff to ensure their success.
For more stories from our 2022 Annual Report, click here.